Shipping policy
Last updated: 19 October 2026
We deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. Please read the details below before placing your order.
1. Delivery cost
Delivery is free on all orders delivered within the UAE. If any delivery charge ever applies, for example for a special promotion or a remote address, it will be shown clearly at checkout before you pay.
2. Processing and delivery times
- Processing: orders are prepared and dispatched within 1 to 3 business days of order confirmation. Orders are confirmed once payment is received.
- Delivery: most orders arrive within 8 to 11 days of being placed.
Delivery times are estimates, not guaranteed dates. They may be longer during sale periods, public holidays, Ramadan and Eid, bad weather, or because of courier, customs or supply delays outside our control. We will keep you informed if your order is significantly delayed.
3. Tracking
Once your order ships, we will send you a confirmation by email, SMS or WhatsApp with tracking or delivery details where available. If your tracking has not updated for several days, please contact us and we will check.
4. Your delivery details
Please make sure your name, delivery address and mobile number are complete and correct, as we or the courier may call or WhatsApp you to arrange delivery. If you notice a mistake, contact us within 12 hours of placing your order so we can correct it before dispatch. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details, or if we or the courier cannot reach you.
5. Failed or refused deliveries
We or the courier will usually attempt delivery more than once. If an order cannot be delivered because the recipient is unavailable, unreachable or refuses the parcel, it may be returned to us. We may then offer to re-send it, with you covering any additional delivery cost, or cancel the order and refund your payment less the reasonable, documented delivery and return costs we incurred, where permitted by UAE law.
6. Receiving your order
Please check your parcel when it arrives. If the package is visibly damaged, note this at delivery if possible, take photos, and contact us within 14 days of delivery. Risk of loss passes to you when the order is delivered to your address or handed to you or someone at that address.
7. Lost parcels
If your tracking shows your order as delivered but you have not received it, please check with neighbours, building security or reception, then contact us within 7 days of the delivery date so we can investigate.
Contact us
Email: customer-care@elitebliss-ae.com
WhatsApp: +971 55 885 1488