Refund policy

Last updated: 19 October 2026

At EB Voyage, a brand of Elite Bliss, we want you to be happy with your purchase. If there is a problem with your order, contact us and we will resolve it quickly and fairly. This policy applies to all orders delivered within the United Arab Emirates and should be read together with our Terms of Service.

1. Our 30-day trip guarantee (AirTuck)

We are confident AirTuck makes packing easier, so we invite you to pack a real trip with it. If, after using it on an actual trip, your case does not close more easily or your clothes do not arrive flatter, email us within 30 days of delivery and we will refund the price you paid for AirTuck. Using AirTuck as intended does not affect your eligibility under this guarantee.

To claim the trip guarantee:

  • contact us within 30 days of delivery and before sending anything back;
  • tell us briefly what did not work for you, so we can improve;
  • return the electric pump, all vacuum bags and all included accessories from your order;
  • the product must not be damaged through misuse, for example cut, punctured, burnt, exposed to water or used for something other than storing clothing, bedding and soft textiles; and
  • the free gift must be returned or handled as described in Section 4.

The trip guarantee is limited to one claim per customer and per household or delivery address. Return shipping for trip-guarantee claims is paid by the customer, unless the product is defective (see Section 3). We may decline claims that show signs of abuse of the guarantee, such as repeated purchases and returns.

2. Return eligibility for other returns

For returns that do not fall under the trip guarantee or Section 3, you may request a return within 14 days of delivery. To be eligible, the product must:

  • be unused and in the same condition as when you received it;
  • be in its original packaging, with all accessories and included items;
  • show no damage, alteration or signs of use; and
  • be accompanied by proof of purchase (your order number is sufficient).

These returns must be approved by us before you send anything back, and return shipping is paid by the customer.

3. Damaged, defective or incorrect products

Please inspect your order when it arrives. If it is damaged, defective, does not work as described, or is not the item you ordered, contact us within 14 days of delivery and send us:

  • your order number;
  • a short description of the problem;
  • photos of the product and its packaging; and
  • a short video showing the problem, where applicable.

We may ask you to return the product for inspection. Where a fault is confirmed, we will repair, replace or refund the product, as appropriate, and we will cover the reasonable cost of return shipping.

4. Free gift conditions

Qualifying AirTuck orders include a free 4-in-1 refillable travel dispenser bottle set (the “Free Gift”), as described in our Terms of Service. For returns and refunds:

  • If you return AirTuck for a refund, the Free Gift must be returned with it, unused and in its original packaging.
  • Because the bottles are used for toiletries, a Free Gift that has been opened, filled or used cannot be returned for hygiene reasons. In that case, or if the Free Gift is not returned, we will deduct its retail value, as shown on the product page or in your order confirmation, from your refund.
  • If the Free Gift arrives damaged, defective or missing, contact us within 14 days of delivery with photos and we will send a replacement where stock allows, or a gift of equal or greater value.
  • The Free Gift has no cash value and cannot be refunded, exchanged for cash or credited against your order.

5. How to request a return

Email us at customer-care@elitebliss-ae.com with your order number and the reason for your request. If your request is approved, we will reply with the return address and instructions. Please do not send a product back before you receive our approval, as unapproved returns cannot be accepted. Please use a trackable shipping service for your return; we are not responsible for return parcels lost in transit without tracking.

6. Refunds

When we have received and inspected the returned product, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days, less any deduction under Section 4. Your bank or card provider may need additional time to show the refund on your statement.

If more than 15 business days have passed since your refund was approved, please contact us at customer-care@elitebliss-ae.com.

7. Exchanges

We offer a replacement where a product is confirmed to be defective, damaged or incorrect. In any other case, please place a new order for the item you want once your return has been approved.

8. Items we cannot accept back

Except where the trip guarantee in Section 1 or the law applies, we cannot accept products that:

  • have been used, where hygiene or personal-use considerations make them unsuitable for resale, including opened or used travel bottles and worn intimate apparel;
  • have been damaged through misuse or improper handling;
  • have been modified or repaired by you or a third party;
  • are missing their original packaging or essential accessories; or
  • are returned after the applicable return period.

9. Order cancellations

To cancel an order, contact us within 12 hours of placing it. If your order has not yet been dispatched, we will cancel it and refund your payment in full. Once an order has been dispatched it cannot be cancelled, and it will be treated as a return under this policy after delivery.

Nothing in this policy limits any rights you have under applicable UAE law that cannot be excluded.

Contact us

EB Voyage, a brand of Elite Bliss
Email: customer-care@elitebliss-ae.com
WhatsApp: +971 55 885 1488